The short version
If your sweets are damaged, melted, or past their freshness window, contact us within 48 hours of pickup or delivery and we will replace your order or refund you in full. Photos help us improve our packaging — please include them.
What qualifies for a refund or replacement
- Damaged in transit (crushed, leaking, broken seals)
- Melted or spoiled due to delivery delays
- Incorrect item received
- Quality concerns within the freshness window
What doesn't qualify
- Taste preferences (mithai is personal — try a different sweet next time, we'll suggest)
- Damage from leaving the box outside in heat after pickup or delivery
- Requests made more than 48 hours after delivery
Cancellations
Because we confirm every order on a phone call before it is made or paid for, you can change or cancel it any time before that call — or on the call itself. Once a batch is made for your confirmed date, our freshness guarantee still applies.
How to start a claim
Email info.badshahsweets@gmail.com or call +1 (817) 881-2121 with your order number, a brief description, and photos. We aim to respond within one business day, usually faster.
Refund timing
If you already paid, approved refunds go back to the original payment method within 5–10 business days, depending on your bank. Orders that were not yet paid for are simply cancelled at no cost.